Privacy Policy

We collect the following categories of information:

• Account information — your name, email address, phone number, date of birth, and login credentials.
• Health information (PHI) — information you provide and information generated through your care, such as check-in questionnaires, lab and bloodwork orders and results, medications and prescribed therapies, visit history, wellness plans, and health metrics you record.
• Payment information — billing details and the card metadata needed to process payments (such as card brand and last four digits). Full card numbers are entered directly into our payment processor and are not stored on our systems.
• Device and usage information — basic technical data such as device type, app version, and diagnostic logs used to keep the app working and to troubleshoot problems.

• Provide, operate, and secure the Services.
• Support your care — scheduling and managing visits, check-ins, lab and bloodwork coordination, prescribed-therapy orders, and your wellness plan.
• Process membership dues and payments for orders and services.
• Send service-related notifications (for example, appointment, check-in, lab, and order updates) where you have enabled them.
• Comply with legal, regulatory, and professional obligations, and maintain required medical and business records.

We do not sell your personal information, and we do not use your health information for advertising.

We share information only as needed to deliver your care and run the practice:

• Your care team and providers at MTN HLTH, to deliver and coordinate your care.
• Pharmacies and lab partners, to fulfill orders and perform testing you request.
• Our payment processor, to process payments securely. Card data is handled by the processor under the PCI Data Security Standard; we receive only limited card metadata.
• Service providers (business associates) who help us operate the Services — such as hosting and infrastructure providers — under written agreements that require them to protect your information consistent with HIPAA.
• Legal and safety — when required by law, to comply with legal process, or to protect the rights, safety, and property of our patients, the public, or MTN HLTH.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and private, access-restricted storage of files and records. No method of transmission or storage is completely secure, but we work to protect your information consistent with HIPAA and applicable law.

We retain medical and billing records for the periods required by law and professional standards, which may be longer than the period you actively use the Services. When information is no longer required to be retained, we delete it or de-identify it.

• Access and correction — you can view much of your information in the app, and you have rights to access and request correction of your health records under HIPAA and our Notice of Privacy Practices.
• Notifications — you can turn app notifications on or off in your device settings and in the app’s Account settings.
• Account deletion — you can request deletion of your account by contacting us at joe@mtnhlth.com. We will delete your account and associated personal information, except for medical and billing records we are legally required to retain.

The Services are intended for patients 18 and older and are not directed to children. We do not knowingly collect information from children through the app without appropriate authorization.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date above and, where appropriate, provide additional notice. Continued use of the Services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or your information, contact us at:

MTN HLTH LLC
joe@mtnhlth.com